Privacy Policy
At CitySummit Portage Towing, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
When you use our services, we collect information that helps us provide you with fast, reliable towing assistance. This includes your name, phone number, location, vehicle information, and payment details. We may also collect information about your service request, including the date, time, and nature of the service provided.
How We Use Your Information
We use your information to dispatch our drivers to your location, process payments, maintain service records, and communicate with you about your service request. We may also use your contact information to follow up on service quality or to inform you about services that might be helpful to you. We'll never sell your personal information to third parties.
Information Sharing
We only share your information when necessary to provide our services. This might include sharing details with repair shops where we're towing your vehicle, insurance companies if you've requested we work with them, or law enforcement if required by law. We work with payment processors to handle transactions securely, and these partners are required to keep your information confidential.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. Our payment processing systems use encryption to protect your financial information. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security of your data.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. These technologies help us remember your preferences and analyze website traffic patterns. You can control cookies through your browser settings, though some features of our website may not work properly if cookies are disabled.
Your Rights and Choices
You have the right to access the personal information we hold about you and to request corrections if something is inaccurate. If you'd like to stop receiving promotional communications from us, you can opt out by contacting us directly. Please note that we'll still need to send you service-related communications, such as appointment confirmations or payment receipts.
How Long We Keep Your Information
We retain your information for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for several years for business and legal purposes. If you'd like us to delete your information, please contact us, and we'll honor your request except where we're required to keep records by law.
Third-Party Links
Our website may contain links to third-party websites or services. We're not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under 18, and we don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We'll post any updates on this page and update the date below. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or how we handle your information, please contact us at (269) 364-6308 or email us at contact@portagetowservice.com. We're here to address your privacy concerns.
Last updated: November 30, 2025